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Contingency Plan for Lengthy Tarmac Delays
From time to time airline operations are affected by lengthy ground delays which, in most cases, are beyond the carrier’s reasonable control, such as inclement weather, Air Traffic Control, construction projects, government operating restrictions, or other unanticipated reasons beyond our control. Air India is committed at all times to ensuring the comfort and safety of its passengers. Accordingly, and in compliance with U.S. Department of Transportation regulations, this Contingency Plan for Lengthy Tarmac Delays describes Air India’s policy in the event of a lengthy tarmac delay. The Plan applies to all flights operated by Air India to and from New York, NY (JFK), Newark, NJ (EWR) and Chicago, IL (ORD). Regardless of the cause of a delay, Air India offers the following assurances to its customers:
1. For all flights departing from or arriving at a U.S. airport, Air India will not permit an aircraft to remain on the tarmac for more than four hours before allowing passengers to deplane, unless (a) the pilot-in-command determines there is a safety-related or security-related reason why the aircraft cannot leave its position on the tarmac to deplane passengers; or (b) Air Traffic Control advises the pilot-in-command that returning to the gate or another location in order to deplane passengers would significantly disrupt airport operations. Deplaning of passengers may occur when safe and secure either at a terminal or an approved airport parking position.
2. Not later than two hours after a departing aircraft leaves the gate, or an arriving aircraft touches down, Air India will provide adequate food and potable water if the aircraft remains on the tarmac, unless the pilot-in-command determines that safety or security considerations preclude such service.
3. During the time the aircraft remains on the tarmac operable lavatory facilities will be provided, as well as adequate medical attention, if needed.
4. Passengers will be advised every 30 minutes regarding the status of a delay, including the reasons for the tarmac delay if known. Beginning 30 minutes after scheduled departure time and every 30 minutes thereafter, passengers will be notified that they have the opportunity to deplane from an aircraft that is at the gate or other disembarkation area with the door open, if the opportunity to deplane actually exists.
5. Air India will coordinate this Plan with airport authorities, U.S. Customs and Border Protection (CBP) and the Transportation Security Administration (TSA¬) at U.S. airports served by Air India, including U.S. diversion airports.
6. Air India will make every effort to provide sufficient resources to implement this Plan.