For passengers travelling on International routes, in case of damage to baggage, complaint must be made in writing to the Carrier forthwith after discovery of damage and not later than 7 days. In case of delayed delivery of baggage and in case of damage, the complaint must be made within 21 days from the date the baggage was delivered.
|
|
For purely domestic passengers, the complaint must be made within 3 days/14 days respectively. If baggage is damaged beyond repair, the airline will endeavor to provide a suitable replacement. Luggage is designed to protect its content. In the course of normal handling, your luggage will acquire evidence of use such as, minor cuts, scratches, dents or soil. We trust you understand that we are not responsible for this type of damage or any of the following:
- Broken feet/wheels or handles
- Damage to over packed/oversized bags
- Damage to pull handles
- Items of a fragile or perishable nature
- Lost pull handles
- Manufacturer/s defects
Note: Passengers are advised not to carry valuables such as jewellery, encashable articles, negotiable papers and currency in their checked baggage. The Carrier is not liable for loss/damage to or delay in the delivery of fragile or perishable articles, money, jewellery, silverware, cameras, electronics/ video/computer or photographic equipment, negotiable papers, securities, heirlooms, antiques, artifacts, work of art, irreplaceable books or publications, manuscripts, business documents, precious metals and other similar valuables or commercial effects.
|
|
|
|
|