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You are visiting a travel partner of www.airindia.in.

This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

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FAQs

Online Booking

Q.

What is online booking and how do I use it?

A.

Online booking is a convenient way of booking your travel over the internet. Using the Air India online services you can:

  • Book a flight and pay online for your travel
  • Request for a particular seat, special meal or service
  • Redeem your frequent flyer miles online
  • Check Flight status
  • View the Schedule/timetable
  • Web Check in
  • Make an online booking using the NGPAY mobile app
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Q.

What flights are available for online bookings on www.airindia.in

A.

Online booking is available on AI operated flights, on all cities on the Air India network and on certain AI code share flights.

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Q.

How do I use the online booking service?

A.

You can start by visiting "Book Online” option of this site. You will then have to follow the process of :

  • Search - Find a suitable flight/routing/date
  • Select - Display of fares and selection of suitable fares
  • Passengers & Payments – Inserting details of passengers and payment details on a secured site
  • Confirmation - Getting a confirmation of the booking details
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Q.

Can I use this service for checking availability and fares without actually purchasing a ticket?

A.

You can check flight availability and fares, as we take the payment only if you choose to complete a booking. In addition, you can view Domestic Apex and Instant Purchase Fares through Manage Your Trip, Fares.

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Q.

How can I view the schedules offered by Air India?

A.

Please click on the Time Table or Schedule link to view the schedule. However, you cannot make an online booking using this option.

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Q.

Can I book different classes for different legs of my journey?

A.

Yes. You may use the First/Executive option or the Executive/Economy option for booking mixed classes, for your outbound and inbound travel legs of your journey.

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Q.

How can I book a flight that returns to/from a different airport?

A.

Please use the "Multi-city” link to enter details of your separate flights.

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Q.

Is an Air India online booking valid for travel on other airlines?

A.

No, currently all the bookings are valid only for travel on Air-India and its code share partners. No interline sales are permitted online. Tickets are non-endorsable to any other airline.

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Q.

Can I make the booking online and pay at any of the Air India offices?

A.

Due to ticketing regulations, a different fare may apply if you wish to pay for the tickets at an Air India office. The fares displayed online are for sale and payment made throughhttp://www.airindia.in/ only.

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Q.

Can I avail of Companion offers online?

A.

No, currently this facility is not available for online booking; you may please contact your nearest Air India office.

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Q.

What is the maximum number of travelers for whom I can make an online reservation?

A.

In one online transaction, you can book up to nine (9) passengers, including adults and children in your traveling party. Infants are co-related to the number of adults in the traveling party. The figure could vary in Business and First class depending on the configuration of the aircraft.

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Q.

Can I make an online booking for a child traveling alone?

A.

No, you cannot make a booking for a child travelling alone. Please contact your nearest Air India office.

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Q.

What bookings can be made using the Concessionary fare types?

A.

Currently you may use the Concessionary fare types link for making an online booking for domestic travel within India only. The concessions offered are for Senior Citizen, Youth, Students and other Government and Military concessions, the details of which can be viewed on the link: concessionary-fare.htm If in case Senior citizen fares are valid for international travel (as the same are introduced periodically) the details will be viewable on the above link.

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Q.

Can I purchase an open-dated ticket when I book online?

A.

No. The selected sectors must be booked on a confirmed basis and paid for at the same time.

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Q.

Can I make an online booking with my credit card if I am not travelling myself?

A.

If the cardholder is not a part of the traveling party, then the passenger should possess:

  • A photocopy of both sides of the card, which will have to be self attested by the card holder authorising the use of the card for the purchase of the ticket. For security reasons, please strike out the security CVV digits on the copy of the card.
  • This photocopy should also contain the name of the passenger, the date of journey and the sector on which the journey is made.

The above document MUST be produced at the time of check-in. If the passenger fails to comply with these conditions, Air India reserves the right to deny boarding to the passenger(s). The details mentioned above do not apply for net banking.

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Q.

Can I book my ticket online and pay later?

A.

Currently we do not offer this service online. The full payment has to be made at the time of booking.

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Q.

How can I pay for my ticket online, what are the payment methods?

A.

You can use a credit card issued by Master/ Visa / Amex, certain debit cards or by net banking. Details of the banks for debit cards and net banking are mentioned in our Terms and Conditions. Amex cards can be currently used for online bookings made for travel originating from India, for domestic travel within India and for travel originating from USA, UK, Europe, Japan and Singapore. If your payment is successful you will receive an Itinerary receipt by email.

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Q.

Can I use more than one card for my payment if I have a credit limit on my card?

A.

No. For one transaction only one card can be used for online booking.

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Q.

Is it secure to give my personal details and my Credit card information online?

A.

Our site http://www.airindia.in/ uses the industry standard Secure Socket Layer (SSL) technology to encrypt all personal data that is sent by your computer to the Air India server. Please see our Terms and Conditions for details.

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Q.

How do I know that the connection is secure?

A.

The closed lock on the bottom of the browser is an indication that the page is secure. You may also view the same, using the browser security options in the tools/ properties depending on the browser you are using.

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Q.

Why have I have been charged a foreign transaction fee?

A.

As mentioned on our website on the purchase page, after you enter your card details and before you accept the Terms and Conditions, we have a note explaining that some card issuing banks do charge a foreign transaction fee.

You are transacting on a website where the Merchant is based in India. In certain cases where the merchant is not based in the same country as the customer, your card issuing bank may charge an International Transaction Fee, over and above the transaction value. This fee is imposed by Visa/Master and passed on to the card holders by the card issuing bank. For more information you may please check with your bank on the clauses governing these additional foreign fees. This fee is in addition to your ticket fare charged and will be incorporated in your credit card statement. It is not charged or billed by Air India and hence will not be included in the Online Booking Confirmation email sent to you.

As this charge has not been made by Air India, we request you to liaise with your card issuing bank for the same.

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Q.

How can the fare displayed on the currency converter be different from the amount charged by my bank?

A.

While booking online on our website, fares will always be displayed in the currency of the country where your journey originates. Further, through the Payment Gateway, Air India would capture, process and receive payment for the exact amount as displayed on the ticket. Air India does not charge anything additional to the displayed fare. Our web site does offer the option of viewing the equivalent fare amount in the desired currency. However that is purely for reference purposes (as mentioned in the display box ) and may not be the actual amount charged by your card issuer, since they use the applicable selling rate of the bank.

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You are visiting a travel partner of www.airindia.in.

This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

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Urgent Updates

Dear Flying Returns member and patron of Air India,

Please accept our profound and sincere apologies if you have faced any problems since 01 December 2015, while trying to redeem miles from your FFP account. We have made a few changes and would like to explain and also clarify why we did not issue an alert in advance.

While it has been our privilege to be the airline of your choice and to cater to your air travel needs, for the likes of you, we are also the "depository" of the FFP miles you earn and accrue when you fly on us. As the custodian bank of these Air India Flying Returns Miles it is our twin responsibility to safe guard them / prevent misuse and also provide you with best returns or optimize value upon redemption.

Since joining Star Alliance in July 2014, wherein our members can earn and burn FR miles on a buffet of 27 other airlines, our daily enrolment of new - fresh members has grown from few hundreds per day to more than a 1000 per day in past few months. While we welcome this spurt in patronage and membership, it has come with certain unforeseen challenges, which we are attempting to address.

On the one hand we have received many inputs and feedback from concerned & esteemed members who have engaged with us on a proactive basis, to simplify and make the FFP program more attractive; but on the other hand we have also experienced increase in fraud / ghost FFP accounts and misuse of our FFP program - both of which have prompted us to make some structural changes to the Air India FFP program which are intended to not only improve the Flying Returns program but to also make it more secure for our members.

We are also concerned about the incidence of lost miles or retro credit requests for lost or missing miles, which is either due to name mismatch, wrong or incomplete names & initials, FFP number missing in PNR while making booking, and a host of other plausible reasons.

When we have dispatched by speed post (within India) the membership kits and cards along with upgrade vouchers for tier members, we have had a very high incidence of RTS or "return to sender". Same is the case with kits sent on our flights for dispatch (by courier) in foreign countries by our offices abroad. It is a double whammy with members complaining of non-receipt of not just card and kits but also emailers and statements on a regular basis.

To address these issues, as the custodian of your FR Miles, Air India has introduced some security features in the program to verify the fidelity of the member data and update the profile of all our existing members - akin to the KYC process adopted by Banks in India some time back.

Till this process is completed, all members shall be able to accrue or earn miles normally, but to be able to redeem miles, each member is first required to undergo the KYC process and requested to

  • Log in to the FR Account thru the Flying Returns website www.flyingreturns.co.in
  • Fill up all personal particulars, which are valid currently, except Name & date of birth in the FFP member profile.
  • Ensure that you use a unique Cell phone Number and Unique Email ID, on which OTP shall be sent now and subsequently flight related alerts and statements shall be sent. If two different accounts have the same mobile Phone number or same Email ID, the system will not accept it. We have multiple cases of FFP accounts with different names, but created against one email ID and one phone number.
  • Once you generate a pair of OTP which you will receive one each on your email and cell phone, please upload a self-attested copy of only any ONE Govt. issued photo ID preferably Passport (in absence of a passport Aadhar / PAN Card / Voter ID) and a proof of the current and valid address.

Please ensure the name in the profile matches that on the passport (or other Govt. issued ID) that is uploaded. Name mismatch would result in loss / missing miles and other avoidable glitches. In case your membership profile has your first name as initial or one alphabet & in contrast the Passport has your full name, then you need to email a request to the member service centre along with your ID proof & mother's maiden name to first change the name on your profile to match the passport - so that you can do the KYC.

Once you have done this, Air India shall verify and activate your account so that you are able to redeem your miles. This may take some time due to the high volume of transactions in queue and the slowing down of the system.

In case you are getting error responses, please peruse the following Do's and Don'ts -

Do's

  • Do use only your own Email and Cell Phone number, which is in your possession for normal use.
  • Do change the Cell number and email in the profile if they are not with you, before requesting for OTP.
  • Do upload any one and only Id document & only one latest address proof, preferably in PDF which will fit 400 MB size.
  • Do upload only the passport as Id if you travel international sectors.

Don'ts

  • Do not use the phone numbers & email of your travel agent or secretary.
  • Do not upload more than one or multiple Id like Passport plus PAN plus Aadhar as it will then exceed 400 MB.
  • Do not upload Utility Bill, which is older than 2 months.
  • Do not generate multiple OTP as that will result in non-verification with OTP being open. One OTP generated is valid for 10 minutes.

On receiving feedback about inability or difficulty in uploading documents, we found out that many members did not perform the second step of clicking upload after first step of selecting document. Hence we have now made it one step and as soon as member selects, the document is uploaded. This has now resulted in members uploading multiple or more than one document, whereas only one ID and one address proof is required.

Non-receipt of one time password (OTP) is likely to happen if the email or mobile number is associated with another member account.

In many instances members have generated more than one pair/set of OTP, sometimes 4 or 5 sets of OTP and have used the email OTP of one and the Cell phone OTP of another to try and activate the account - which will reflect as pending or OTP not verified. We are working on resolving this glitch and hope to do that soon.

In the meanwhile, we would humbly and earnestly exhort you to please bear with us, if there is a delay on account of system error or in verification - while these changes take place. Once this is done, your patience shall enable you to avail enhanced benefits of the Frequent Flyer program and make this wait and updation of profile data by existing members worth the while.

Some of these changes, which members can take advantage of are enumerated below:-

  • Removal of YQ (Fuel Surcharge) till now paid in cash on international Award redemption tickets on Air India flights & its replacement with additional miles.
  • Enabling Child Enrolment (02 to 12 years age).
  • Enhanced web bonus for Business Class Cabin & International journeys.
  • Simplified Table of Miles Accrual & Redemption on Air India flights which have been clubbed/bundled in ten strata (each for domestic & international).
  • Instant generation of downloadable / printable "Virtual" membership card upon enrolment or tier status change.

For those of you who have certain FR Miles expiring on 31st December 2015, and the past 10 days have been a frustrating period with KYC norms resulting in delay or inability to redeem miles, we would like to compensate you by extending the validity or permitting use - redemption of these miles by 2 months to 29th February 2016 for getting the tickets issued.

In the next few weeks, possibly first quarter of 2016, we are intending to deliver the following changes and developments for our FR members:-

  • A new simplified Star Award chart of 7 global zones, and 4 mileage based sub zones in each global zone, with attractive levels. Viz. in the zone comprising USA, only 5000 FR miles required for redemption on sectors less than 500 KM like New York to Washington or San Francisco to Los Angeles.
  • On-line Retro or Requests for credit of lost & missing miles.
  • Online upgrade with miles on Air India & Star Alliance flights (SAUA).
  • Family Pooling with (one degree of separation) children and parents in addition to spouse.
  • Zone base Accrual & Redemption of Miles.

It has been 10 days since above mentioned planned changes including KYC have been introduced and we have been receiving feedback as well as complaints, with the major one being why prior intimation or advisory was not issued to alert FR members of the changes contemplated and many members were caught unawares or taken by surprise.

This was done to pre-empt any mass redemption of miles from ghost / fraud / shell accounts by unscrupulous elements. Miles in FFP account are as good as Money in Bank.

We look forward to your continued patronage of the National Carrier while we endeavour to make Flying Returns Programme user friendly and safe and secure.

Thanking you once again for your patronage and requesting you to kindly bear with us,

Assuring you of our best intentions and services always,

Sincerely,
The Flying Returns team of Air India.

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