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FAQs

Special Needs

Q.

If I need a wheelchair, what should I do? Is there a charge?

A.

If a wheelchair is needed, the request should be placed with us at the time of reservation, ticketing or reconfirmation of the booking. Passengers are requested to pre-book wheelchairs at the time of flight booking / ticket issuance to avoid last minute delays / non availability of wheelchairs. No charge will be applied to old and infirm passengers and passengers with a medical condition for which a medical certificate has to be produced. If in case the passenger is medically unfit and requires a wheelchair, then a Medical Information form (MEDIF) needs to be filled. You may download the form from our website. You will find the same under Health Requirements. Please contact the nearest Air India office with the form duly filled by your physician. The procedure for sanction from our Medical officer takes minimum 72 hours

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Q.

If I require a stretcher, what are the formalities that require to be completed?

A.

You will be required to prepare and submit a Medical Information form (MEDIF). You may download the form from our website. You will find the same under Health Requirements. Please contact the nearest Air India office with the form duly filled by your physician. The procedure for sanction from our Medical officer takes minimum 72 hours.

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Q.

If I require oxygen supply on board what are the formalities?

A.

You will be required to prepare and submit a Medical Information form (MEDIF). You may download the form from our website. You will find the same under Health Requirements. Please contact the nearest Air India office with the form duly filled by your physician. The procedure for sanction from our Medical officer takes minimum 72 hours

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Q.

Can a wheelchair be made available to me all the way to the aircraft?

A.

Yes. Passengers are requested to pre-book wheelchairs at the time of flight booking / ticket issuance to avoid last minute delays / non availability of wheelchairs. However, business class passengers should note that if traveling by the B747/COMBI/744 aircraft types, ascending/descending steps will be necessary. Hence, before making your reservation please check the type of aircraft with our reservations centre. You should be able to ascend/descend the steps and walk to/from your seat.

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Q.

Can I carry my own electrically operated wheelchair with me on board the aircraft?

A.

Yes. However, a medical certificate stating the need to carry and operate your own wheelchair has to be produced.

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Q.

What if I have special medications that I must carry with me?

A.

If you require special medication, you should always carry your prescription with you when you board any flight. Different countries have different laws governing the possession of prescription drugs, and some countries have limited supplies should you require a refill of your prescription, so it is always better to bring an extra supply with you. For further information concerning any particular medications, consult with your physician and contact the local embassy of the country to which you are travelling.

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Q.

If my child is traveling alone, what formalities are required?

A.

Children traveling alone are classified as "Unaccompanied Minors” for which the mandatory formalities should be completed."Unaccompanied Minors" will be accepted on Air India operated flights only. For travel to and from the Gulf a child who is above 5 years and under 16 years is considered as an unaccompanied minor. For all other routes the child should be above 5 years and under 12years.The applicable form can be downloaded from the "Download” section on our website and submitted to your nearest Air India office, a minimum of 3 working days prior to travel.

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Q.

Can a 16 year old travel as an unaccompanied minor?

A.

No.

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Q.

If I want my child, who is below 5 years, to be accompanied by an air hostess what should I do?

A.

Please contact your nearest Air India office and complete the necessary formalities. The procedure takes minimum of 3 working days prior to travel for sanction and issuance of the tickets. This service is available on Air India operated flights only.

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Q.

Till what stage can a pregnant woman travel without an escort?

A.

An expectant mother in good health may be accepted for transportation up to and including the 32nd week of pregnancy.

At the time of making the bookings, if the pregnancy is advanced beyond 32 weeks and with the anticipation of normal delivery, the expectant mother be accepted for travel up to and including the 35th week of pregnancy, i.e., up to, at least 5 weeks prior to the expected date of confinement. A medical certificate from the attending obstetrician must be obtained stating that she is fit to travel.

If more than one month elapses between the date the booking is effected and the departure, a further certificate should be obtained, dated not more than 3 days, prior to departure.

In case of the pregnancy beyond 35 weeks, passenger may be accepted for transportation only on urgent or compassionate grounds, with the authority of the Executive Director - Medical Services, after filling the MEDIF form.

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Q.

Can a pregnant lady travel till the actual delivery with an escort?

A.

Yes However, this can be done only on the authority of the Chief Medical Officer Air India and the passenger must be accompanied by a physician and an indemnity bond must be signed.This is normally facilitated in case of urgent/compassionate cases only.

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Q.

If I am over-sized and require an additional seat, what are the formalities?

A.

A request for an additional seat will have to be done at the time of reservation, wherein the necessary remarks will be made in your reservation.You will be issued only one ticket, with payment for the two seats shown accordingly.

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Q.

If I wish to carry my pet with me on board the aircraft, can I?

A.

Pet animals can be carried as an accompanied baggage or shipped as Cargo. You will have to make this request at the time of making your booking. The staff will advise you about certain formalities that you will have to complete. Pets will be carried at an additional charge and will not be included in the Free Baggage Allowance, even if the passenger has no other baggage. Normal Excess Baggage Charges, would be applicable for carriage of accompanied pets on domestic journeys within India. Weight of the pet plus container as also food carried per container will be charged. However these pets may be carried free of charge if the dog is trained to lead the blind passenger with impaired vision and dependant on such dog or the passenger with impaired hearing and dependant on the dog, provided this is medically established or supported. Dog if properly harnessed may be permitted to be carried in the cabin but cannot occupy a seat. Carriage of pets will not be permitted on nonstop flight operated by Air India on the India - USA - India route. The only exception would be service dogs required to assist the blind or deaf, which may be carried in the cabin.

Pets will be accepted only when properly crated and accompanied by valid health and rabies vaccination certificates, entry permits and other documents required by countries of entry for transit Pets will be accepted at owner’s risk and subject to requirements of the carrier. Air India will not be responsible in the event such pets are refused entry into or passage through any country or territory

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Q.

If I wish to take my pet who is too big for the cabin, will the airline allow me to take him in the hold?

A.

Yes Pets will be accepted only when properly crated and accompanied by valid health and rabies vaccination certificates, entry permits and other documents required by countries of entry for transit. Pets will be accepted at owner’s risk and subject to requirements of the carrier. Air India will not be responsible in the event such pets are refused entry into or passage through any country or territory. Details can be viewed in the conditions of carriage.
**** POLICY FOR CARRIAGE OF PETS ****

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You are visiting a travel partner of www.airindia.in.

This website is owned and operated by a third party and not under the control of Air India.

You will be entering an agreement directly with our partner. All further communication shall be directed to the email address and/or phone number provided by our partner.

Your queries/claims, if any arising out of your usage of the said website, should be directed solely to the owner of the website and Air India shall not be responsible and/or liable in that regard.

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